Landscaping of Charlotte by Design
Effective Date: November 2, 2026
Landscaping of Charlotte by Design We respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting our business, or requesting our services.
Website: https://landscapingofcharlottebydesign.com
Email: landscapingofcharlotte@gmail.com
Phone: 276-780-4175
1. Information We Collect
We may collect information that you voluntarily provide, including:
Name, phone number, and email address
Property address, ZIP code, and service location
Landscaping, lawn care, irrigation, or property maintenance needs
Photos, project descriptions, and estimate requests
Preferred appointment dates and communication details
Information necessary to schedule, complete, and invoice services
We collect this information through website contact forms, Facebook and Meta lead forms, telephone calls, text messages, emails, and direct customer communications.
2. How We Use Your Information
We use customer information to:
Respond to questions and requests for estimates
Contact customers about requested services
Prepare quotes and estimates
Schedule appointments and landscaping projects
Provide services and communicate about ongoing work
Maintain customer records and manage billing
Improve our customer service and business operations
Comply with applicable legal obligations
Submitting an estimate request does not automatically enroll you in promotional text messaging. We will obtain appropriate consent before sending marketing texts where required.
3. How We Store and Protect Information
Customer information may be managed through Meta lead forms, Google Sheets, business phones, email systems, and, in the future, Jobber customer-management software.
We take reasonable administrative and technical precautions to protect personal information from unauthorized access, disclosure, or misuse. However, no electronic storage or transmission system can be guaranteed completely secure.
4. Sharing of Information
We do not sell customer personal information.
We may share information with trusted service providers when reasonably necessary to operate our business, including providers of lead collection, communication, scheduling, customer management, and payment processing services.
We may also disclose information when required by law or necessary to protect our legal rights.
5. Information Retention
For prospective customers who request an estimate but do not purchase services, we generally retain inquiry information for up to 12 months after the last meaningful interaction, unless a longer period is required or justified by law or an ongoing matter.
Customer records associated with completed services, payments, contracts, or other business obligations may be retained longer as reasonably necessary for accounting, legal compliance, warranty matters, and legitimate business purposes.
When information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to applicable requirements and technical limitations.
6. Facebook and Meta Lead Forms
When you submit an inquiry through a Facebook or Instagram advertisement, Meta may collect and process your information under its own privacy terms.
Information you submit to Landscaping of Charlotte by Design through these forms may be used to contact you about your requested estimate or services.
For information about Meta’s data practices, visit https://www.facebook.com/privacy/policy/
7. Website Cookies and Tracking
We do not currently intentionally operate Google Analytics or the Meta Pixel on our website.
Our website hosting platform or other technical service providers may use cookies or similar technologies necessary for website functionality, security, or operation. Any additional analytics or advertising technologies introduced in the future will be addressed through updates to this policy and any required consent mechanisms.
8. Your Privacy Choices
You may contact us to:
Request information about personal information we maintain about you
Ask us to correct inaccurate information
Request deletion of information, subject to applicable legal and business recordkeeping requirements
Ask questions about our privacy practices
Opt out of promotional communications, if applicable
We may need to verify your identity before fulfilling certain requests.
9. Third-Party Websites
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are intended for adults seeking residential or commercial landscaping services. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on our website with a revised effective date.
12. Contact Us
For privacy questions or requests, contact:
Landscaping of Charlotte by Design
Email: landscapingofcharlotte@gmail.com
Phone: 276-780-4175
Landscaping of Charlotte by Design, LLC.
3020-I Prosperity Church Rd., Ste. 172 Charlotte, NC 28269